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Technical Support
From local expertise, to regional experts to our national service center, the technical support that Schindler provides behind the scenes is unsurpassed.
North American Center for Service Excellence
Our North American Center for Service Excellence in Holland, Ohio provides unmatched technical support for our service business and the most comprehensive training facility in the industry. It embodies the breadth of Schindler's expertise as a service provider.
Schindler's Center for Service Excellence includes:
Schindler's Center for Service Excellence includes:
- Schindler Customer Service Network (SCSN), offering 24/7 toll-free customer support and dispatching of service calls
- Ongoing technical training on all brands of equipment
- 24/7 technical hotline support to technicians to help ensure a first time fix
- Proactive development of products, service methods and processes for maintenance, repair and upgrades
- Ongoing service quality programs for continued service callback reduction.
- Marketing Call Center for fast response to customer inquiries
- National accounts management, service support, and centralized financial services teams
- Interactive visitor's center showcasing Schindler's full spectrum of capabilities in maintenance and modernization
It's truly a center of excellence and it means that Schindler is always working to improve reliability so your service is transparent to your building.
Additional Topics
Customer Service NetworkTraining
National Accounts
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